Unscheduled downtime can impede production and have significant negative impacts on a customer’s bottom line. In order to protect equipment investment, our programs are tailored for each individual customer according to equipment environment, and percentage of usage.
At Radyne, we understand the importance of responsiveness and of lasting customer relationships. We are committed to the success of our customers, and that means minimizing downtime. Our service engineers are available 24/7 for maintenance and support services no matter where the equipment was purchased. Radyne boasts the industry’s most proficient team of field service engineers. From maintenance and support through to equipment training, we offer a range of services to maintain our customers’ satisfaction.
Radyne scales beyond the quality support and services we offer standard. Annual subscription plans allow additional support to customers that need safeguards to prevent unscheduled downtime, or advanced feedback and control that benefits our newest lines of induction power supplies.
The Silver Package Our Silver Package offers an annual subscription that allows upgrades to your VersaPower® Xtreme™ or TFD induction power supply firmware. It also includes a Digital-iQ™ manager software license with which allows you to control and monitor multiple VersaPower® Xtreme™ or TFD induction power supplies, simultaneously. You can also create, edit, manage, and load recipes to any supported induction power supply in your facility from one location and toggle between multiple production lines to monitor real-time feedback values.
The Gold Package (coming soon)Our Gold Package offers an annual subscription that includes everything in the silver package, plus a few new benefits. The Gold Package features our rapid shipment program that provides access to a loaner induction power supply in the event of downtime for use while your induction power supply is being repaired. With the Gold Package, Radyne’s Digital-iQ™ manager software has enhanced features that allow you to set limits for data elements, then record and time-stamp with automatic email alerts when these limits are exceeded for up to five supported induction power supplies. Also included is the Digital-iQ™ MiniQAS, integrated with features like storage of recorded voltage-seconds and kilowatt-seconds per recipe step. It also records the number of recipes executed and the number of compliant and non-compliant recipe runs. Ideal for environments that require greater depth of control over production runs, or time-critical tasks that need minimized downtime.
The Platinum Package (coming soon)Our Platinum Package offers an annual subscription that includes everything in the Gold Package but with even more benefits. Radyne’s Digital-iQ™ manager software features that are limited by the number of connected supported induction power supplies now can manage an unlimited number of supported induction power supplies available on your network. The Platinum Package also includes automatic monitoring software that provides predictive alerts for maintenance and support by monitoring your systems for signs of failure. This predictive software works in conjunction with our rapid shipment program when a predicted failure is detected, allowing us to deliver a loaner power supply to you even before your system fails. Predicted failure allows you to change power supplies and send your unit back for repairs at your convenience, eliminating any unscheduled downtime that can occur when a power supply unexpectedly fails.