Radyne boasts the industry’s most proficient team of aftermarket service field engineers. From maintenance and support through to training, we offer a range of aftermarket services to maintain our customers’ satisfaction.
At Radyne, we understand the importance of responsiveness and of lasting customer relationships. We are committed to the success of our customers, and that means minimizing downtime. Our service engineers are available 24/7 for maintenance and support services.
24/7 Maintenance and Support
Our service engineers are available 24/7 for maintenance and support services no matter where the equipment was purchased. Radyne boasts the industry’s most proficient team of field service engineers. From maintenance and support through to equipment training, we offer a range of services to maintain our customers’ satisfaction. To request service beyond our normal operating hours, please call (800) 236-8360 x769.
Technical On-Site Support and Field Service
We are committed to providing superior quality support on-site. Our service engineers are available 24/7 for maintenance and support services.
Unscheduled downtime can impede production and have significant negative impacts on the customer’s bottom line. We offer on-site support for maintenance and support to ensure that your induction heating equipment is functioning properly with minimal interruptions. We stand by our induction heating systems. In the event of equipment downtime, we offer field service for your equipment if a system fails, saving you the time to ship your unit in for repairs.
Installation and Startup
Radyne provides industry-leading professionals you can trust to install your new system. Radyne engineers are available for equipment startup and installation, ensuring that equipment is properly set up in your location.
Radyne takes preventive maintenance seriously. We offer preventive maintenance services to ensure that your system is operating at its best and find potential issues before they force any production interruption.
We’re investing in reducing your downtime with new programs that provide access to loaner induction power supplies in the event of downtime for use while your induction power supply is being repaired, and monitoring technology that provides predictive alerts for maintenance by monitoring your systems for signs of failure, allowing us to deliver a loaner power supply to you even before your system fails.
Successful induction heating largely depends on the design and quality of the inductor and quench head that will give the desired profile. Just like other components from a system, coils need infrequent maintenance from normal wear and tear. Radyne can also service damaged inductors.
Radyne maintains a stock inventory of thousands of hard-to-find and long-lead-time components. Parts are available for Radyne and other Inductotherm Group Companies’ induction heating installations. Radyne’s stocked spare parts provide a means of performing maintenance at your convenience, with fast shipment times hedging any unscheduled downtime that might arise in the event of a part failure.
Certified Pre-owned Equipment
From time to time, Radyne has re-certified induction equipment in stock. These units are available for purchase at discounted prices or available for rent.
Radyne’s refurbished equipment carries a six month warranty. Our refurbishment technicians evaluate equipment through a rigorous and comprehensive testing process to deliver Radyne performance, quality, support and value.
Equipment Refurbishment and Recertification
Remanufactured to exacting standards in our manufacturing facility, Radyne’s refurbished equipment carries a six month warranty. Our refurbishment technicians evaluate equipment through a rigorous and comprehensive remanufacturing and testing process to deliver Radyne performance, quality, support and value.
When purchasing from a third party, rest assured that Radyne equipment can be recertified. Through our Legacy Equipment Recertification Program, Radyne’s service engineers ensure equipment is in proper working order and is in compliance with applicable practices.
To ensure our customers get the most use out of our equipment, we have developed a series of training classes for our standard products. These extensive courses cover diagnostic techniques and component replacement procedures that enable customer personnel can efficiently troubleshoot and perform preventive maintenance.
Radyne seminars bring together industry leaders and offer attendees a unique opportunity to network, listen, share and discuss advances in technology, techniques and business. Help your company minimize downtime by learning how to efficiently troubleshoot and perform preventative maintenance.
Radyne power supply training seminars are an opportunity to learn from industry-leading experts on induction heating technology and equipment, designed to give you the insights you need into diagnostic techniques and component replacement procedures.